Help Center
*We offer fully tracked shipping to both the United States and Canada.
United States Shipping:
*Free shipping is offered for orders above $50.
All Shipping options for the USA include:
- Flat Rate 4-10 days
- Free Shipping 4-10 days
- Tracked Expedited Parcel USA 4-8 days
- Tracked Xpresspost 2-5 days
Note: *There are always exceptions. Sometimes we will see US orders arrive in 2-3 days with flat rate or free shipping selected depending on the state. Other times orders may be delayed due to weather or unforeseen conditions and arrive just beyond the 10 day mark. Make sure to reach out to us and/or monitor your tracking number for the most up-to-date information.
Canada Shipping:
*Free shipping is offered for orders above $50.
Flat Rate and Free Shipping takes roughly 4-8 days to most Canada locations outside of Ontario and Quebec, though during the Christmas season, this can increase to 6-10 days.
All Shipping options for Canada outside of Quebec & Ontario include:
- Flat Rate 4-8 days
- Free Shipping 4-8 days
- Expedited Parcel 4-7 days
- Xpresspost 2-4 days
For Ontario & Quebec orders Free or Flat Rate Shipping, you can typically expect 3-5 days delivery time once your order has shipped.
All Shipping options for Quebec & Ontario include:
- Flat Rate 3-5 days
- Free Shipping 3-5 days
- Expedited Parcel 2-5 days
- Xpresspost 1-4 days
Shipping Delays:
During the months of November - December please be patient in regards to shipping delays as they are expected with the increase in holiday shipping.
We'll do out best to get your order to you on time. If you have a specific date you need your order by, please reach out to us as we'll do our best to make that a possibility.
Payment Options
You can select your preferred payment method at checkout.
- We accept secure payments for both customers in the United States & Canada via Credit Cards, Debit Cards & PayPal.
*Note that additional exchange fees may apply if your currency is other than US dollars.
If you are shopping from Canada:
We encourage you to use this website to read product descriptions and to view the most up-to-date reviews and information. But when it comes to checking-out, use the check-out page on our main blog to pay in Canadian dollars. You can visit the page directly through this link when you're ready to purchase: https://mouthwateringmotivation.com/product/mouthwatering-motivation-bread-pastry-flour/
Alternatively, you can simply use the discount code: CANADASHIP on our US check-out to receive 15% off your order.
(*If you are located in the US, this discount will not apply to your order. We ship from Canada so the savings for our Canadian customers are purely based on shipping cost).
Refund Policy
Your 100% satisfaction is important for us. We offer a 30-days Refund Policy:
- If your flour gets damaged or is open upon a delivery, please contact us and we will immediately send you a replacement.
- Timing: we have a 30-days Refund Policy, since the day item was received. If you aren't satisfied with our flour, you can request a full refund, though we do ask that you write us with an explanation so we can improve on our product for future customers.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
- We do not accept returns for safety reasons, as this is a food product.
- Send refund/product replacement inquiries to: contact@mouthwateringmotivation.com
Keto Bread and Pastry Flour - Wheat
Our product does contain wheat. We often get concerns that this makes our product not a keto friendly food or that it's not friendly for diabetics and those following a low carb life style.
In short, this is false. A ketogenic diet requires a limit in carbohydrates (typically 50g NET carbohydrates per day or less to stay in ketosis, often 20g NET carbohydrates is used as a limit for more strict adherence).
For both of these instances, Keto Bread & Pastry Flour is fully acceptable. It contains 3g NET carbohydrates per 1/4 cup keeping it well within the daily limit of 20-50 NET carbs. Our bread recipe itself only contains 2.2 NET carbs/slice as you aren't often eating 1/4 cup of plain flour on it's own.
Wheat often gets a bad rep in keto communities because it's high in carbohydrates but with our flour we utilize "vital wheat gluten", which is the protein extracted from wheat. The protein itself is extremely low in carbohydrates and, is on it's own, a great source of protein. You can think of it as similar to almond flour with almost the same level of carbohydrates per cup.
We also use a very small amount of unbleached organic wheat flour in our mix. This is often mistaken as a main ingredient and likely to knock someone out of ketosis. Again, this is just simply not the case. We use a minimal quantity of this flour to improve the texture of baked goods. That's it's only purpose. The carbohydrates attributed to the unbleached organic wheat flour per 1/4 cup of Keto Bread & Pastry Flour are just 1.5g (of the total 3g NET carbs).
Again, it's not the wheat that knocks you out of ketosis, it is the carbohydrates themselves. So remove most of the carbohydrates and wheat products can be completely keto friendly and offer the benefit of better flavour and texture in low carb baking.
*Lastly, we do want to stress, if you are celiac or have a confirmed gluten allergy, then that's the only time you would want to avoid our Keto Bread & Pastry Flour.
If you'd like to read more about vital wheat gluten, you can access our full article here: Is Vital Wheat Gluten Keto?
Short Answer:
Mouthwatering Motivation is still a very small business doing it's best in a world where keto ingredients are very pricey and only limited suppliers produce them! As we grow, we can begin to reduce costs! *The Keto Bread & Pastry Flour pouch is also 2.5x the size of the average keto baking mix so please remember that when comparing cost!
Long Answer:
I get this comment or question quite often so I thought I'd address it here!
I'm saying "I" because it's generally a one woman show behind the scenes!
Hi I'm Sam, the creator of Mouthwatering Motivation and The Keto Flour. If you don't wish to read my lengthy response below (I don't blame you), the short answer is:
We are still a very small business in the early stages of growth. Specialty ingredients and shipping prices for Canadian small businesses are not cheap. But we are doing everything we can to improve on this and I'm confident in our changes soon to come!
For the first 6 months of launching the flour, I fulfilled every order on my own. From preparing the mix, to packaging, shipping it, responding to customer emails, creating recipes, video content, marketing etc.. I have a simple kitchen space with one large mixing bowl and a packaging set-up I created to streamline the process a bit.
Since I'm only one person and don't own a large production facility, I have limited storage, production and shipping capacity. I ship all orders myself from my location in Ontario, Canada. I do the best I can to find the lowest cost shipping options available to me. I also source ingredients from many different suppliers to get the lowest possible cost while retaining the quality standard I set for my brand.
All of these things add up. Starting a small business in an industry that's already known to be "expensive" is tough! But with the support of each person who purchases the flour, I've been able to make small changes, which have ultimately lead to bigger changes over-time.
In November 2021 when the flour took off online. It BLEW ME AWAY. Seeing the feedback, I am SO incredibly grateful. But with such a large influx of orders, I out-grew my small kitchen space almost over-night.
This means, in March of 2022 we will finally be moving to large scale production. Co-packers, 3PL shipping services..the whole 9 yards. (Que my dance party of one alone in my kitchen). This is good news for us both, because as things grow, we can see prices come down while the shipping and packaging of the flour is vastly improved.
Until then, I have my amazing parents, Tim and Lisa, helping me to run through all our current orders and make sure they go out as soon as possible.
All I ask is that you are patient with us during this transition and you understand, we are not out to be greedy or to over-charge you, we're simply covering current costs. We genuinely want our customers to have the best possible experience and we intend to make that a reality in the next few months. I promise you, some VERY exciting things are coming. I absolutely cannot wait to share them with you.
With that said, know that all current profits go directly towards the improvement of our product and services. Every order puts us one step closer.
From the bottom of my heart, THANK YOU for turning my dream into a reality.
-Sam